Student Satisfaction on Academic Services in Faculty of Education, Universitas Negeri Gorontalo

Abstract

The objective of this research is to explore student satisfaction on academic services in the Faculty of Education, Universitas Negeri Gorontalo. It focuses on exploring the student satisfaction on (1) learning services, (2) administration services, (3) facilities and infrastructures, and (4) extracurricular programs in the faculty; these are from the research problem statement. The data of this descriptive quantitative research were generated from the questionnaire and observation. The results show that the academic services by the Faculty of Education are adequate. The level of the student satisfaction on (1) learning services, (2) administration services, (3) facilities and infrastructures, and (4) extracurricular programs in the faculty fall under moderate category. This study proposes several recommendations. (1) Stakeholders in Universitas Negeri Gorontalo, particularly the Faculty of Education, should consider the Standard Operating Procedures of the academic services. (2) Lecturers and administrative staffs are urged to provide immediate and accurate services to students as it increases student satisfaction level, and (3) students should understand the implementation of academic services. (4) Further researches are encouraged to examine aspects relating to student satisfaction on academic services.