Global Trends in E-Service-Learning Framework: A Systematic Literature Review
Abstract
The e-Service-Learning (e-SL) model is an option in implementing quality learning even in online learning situations. The problem that still often arises regarding the implementation of e-SL is related to how to implement e-SL in learning. This study aims to find out the design framework of the e-SL model in various parts of the world, so that it is hoped that it can become an inspiration for universities that want to implement this model. The method of this research uses a systematic literature review with the help of publish or perish (PoP) in the data search process. The selection process used PRISMA in 2020. There were 18 articles that were successfully reviewed to answer the problem on how does the framework (O) e-Service-Learning (I) compared to universities (P) globally (C) during the COVID-19 pandemic (T)? Result of this research describe that the e-SL framework for the Asian region, partner cultural conditions need to be given more attention. The Americas region the framework prioritizes communication with partners and then student training. And the e-SL framework in the European region shows more importance in the reflection aspect of this e-SL process. The implication for the practitioners and researchers, they can use these insights to customize e-SL models and examine regional influences on student learning outcomes.
Downloads
Download data is not yet available.
References
Adkins-Jablonsky, S., Fleming, R., Esteban, M., Bucio, D., Morris, J. J., & Raut, S. (2021). Impacts of a COVID-19 E-Service-Learning Module in a Non-Major Biology Course † . Journal of Microbiology & Biology Education, 22(1). https://doi.org/10.1128/jmbe.v22i1.2489
Afriansyah, W., & Matondang, M. A. (2024). Analisis Chat GPT untuk Mendukung Proses Belajar Mahasiswa Ilmu Komunikasi Semester Akhir UIN Sumatera Utara Medan. Ideas: Jurnal Pendidikan, Sosial, Dan Budaya, 10(3), 529. https://doi.org/10.32884/ideas.v10i3.1843
Aramburuzabala, P., Culcasi, I., & Cerrillo, R. (2024). Service-Learning and Digital Empowerment: The Potential for the Digital Education Transition in Higher Education. Sustainability (Switzerland) , 16(6), 1–29. https://doi.org/10.3390/su16062448
Ardi Afriansyah, Dikdik Baehaqi Arif, & Kireida Rona Islam. (2024). Development of Civics Learning through COLAKTRA (Congklak Nusantara) Innovation as a Traditional Game-Based Learning Media. Journal of Insan Mulia Education, 2(1), 10–18. https://doi.org/10.59923/joinme.v2i1.93
Bardus, M., Nasser AlDeen, K., Kabakian-Khasholian, T., Kanj, M., & Germani, A. (2022). Teaching Social Marketing Using E-Service Learning Amidst Health and Humanitarian Crises: A Case Study from Lebanon. International Journal of Environmental Research and Public Health, 19(19). https://doi.org/10.3390/ijerph191912696
Baumgartner, J., DiCarlo, C., & Casbergue, R. (2020). Service Learning and Early Childhood Education: Intersection of Developmentally Appropriate Practice and P.A.R.E. In Journal of Early Childhood Teacher Education (Vol. 41, Issue 2, pp. 111–127). https://doi.org/10.1080/10901027.2019.1570400
Celio, C. I., Durlak, J., & Dymnicki, A. (2011). A Meta-Analysis of the Impact of Service-Learning on Students. Journal of Experiential Education, 34(2), 164–181. https://doi.org/10.1177/105382591103400205
Chlomoudis, C., Konstantinou, A., Kostagiolas, P., & Pallis, P. (2022). Information needs and information-seeking behaviour of maritime students: a systematic literature review using the PRISMA method. Library Management, 43(5), 353–369. https://doi.org/10.1108/LM-11-2021-0105
Coelho, M., & Menezes, I. (2021). University Social Responsibility, Service Learning, and Students’ Personal, Professional, and Civic Education. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.617300
Culcasi, I., Russo, C., & Cinque, M. (2022). E-Service-Learning in Higher Education: Modelization of Technological Interactions and Measurement of Soft Skills Development. Journal of Higher Education Outreach and Engagement, 26(3), 39–56. https://api.elsevier.com/content/abstract/scopus_id/85144933502
Dapena, A., Castro, P. M., & Ares-Pernas, A. (2022). Moving to e-Service Learning in Higher Education. Applied Sciences (Switzerland), 12(11), 5462. https://doi.org/10.3390/app12115462
Figuccio, M. J. (2020). Examining the Efficacy of E-Service-Learning. Frontiers in Education, 5(December), 1–6. https://doi.org/10.3389/feduc.2020.606451
Figuccio, M. J. (2021). E-Service-Learning Promotes Student Engagement in Atypical Development Course. In Teaching Psychology Online. academia.edu. https://www.academia.edu/download/74464337/teachpsychonline.pdf#page=252
García-Rico, L., Martínez-Muñoz, L. F., Santos-Pastor, M. L., & Chiva- Bartoll, O. (2021). Service-learning in physical education teacher education: a pedagogical model towards sustainable development goals. International Journal of Sustainability in Higher Education, 22(4), 747–765. https://doi.org/10.1108/IJSHE-09-2020-0325
Guthrie, K. L., & McCracken, H. (2014). Reflection: the importance of making meaning in e-service-learning courses. Journal of Computing in Higher Education, 26(3), 238–252. https://doi.org/10.1007/s12528-014-9087-9
Hikamudin, E., Aryanti, A., Peniasiani, D., Muryanto, R., & Kurniansyah, B. (2023). Analisis Kompetensi Guru dalam Memahami Konsep dan Praktik Penilaian dalam Pembelajaran di Sekolah. Ideas: Jurnal Pendidikan, Sosial, Dan Budaya, 9(4), 1147. https://doi.org/10.32884/ideas.v9i4.1540
Hoshang, S., Hilal, T. A., & Hilal, H. A. (2021). Investigating the acceptance of flipped classroom and suggested recommendations. In Procedia Computer Science (Vol. 184, pp. 411–418). https://doi.org/10.1016/j.procs.2021.03.052
Huang, D. Y. (2022). Hybrid E-Service Learning Practice during COVID-19: Promoting Dog Adoption in Philosophy of Life Course in Taiwan. Education Sciences, 12(8). https://doi.org/10.3390/educsci12080568
Johnson, D. W., & Johnson, R. T. (2021). The Impact of Cooperative Learning on Academic Achievement. Educational Researcher, August, 320–330.
Johnson, J. E. (2020). Project L.E.E.P. (Leadership through Education, Experience and Photovoice): An embedded graduate service-learning initiative. Sport Management Education Journal, 14(1), 55–57. https://doi.org/10.1123/smej.2019-0027
Leary, M. P., Leary, B., & Sherlock, L. A. (2022). Evaluating 5% Healthier: An e-Service-Learning Teleexercise Program for Undergraduate and Graduate Students in Exercise Physiology. In Education Research International (Vol. 2022). hindawi.com. https://doi.org/10.1155/2022/2889945
Leung, H., Shek, D. T. L., & Dou, D. (2021). Evaluation of service-learning in project wecan under covid-19 in a Chinese context. International Journal of Environmental Research and Public Health, 18(7). https://doi.org/10.3390/ijerph18073596
Marcus, V. B., Atan, N. A., Salleh, S. M., Tahir, L. M., & Yusof, S. M. (2021). Exploring Student Emotional Engagement in Extreme E-service Learning. International Journal of Emerging Technologies in Learning, 16(23), 43–55. https://doi.org/10.3991/ijet.v16i23.27427
Marcus, V. B., Atan, N. A., Yusof, S. M., & Mastura, U. (2021). Students’ Perception Towards Engaging Factors of Extreme e-Service Learning Design for Computer Network Course. In International Journal of Interactive Mobile Technologies (Vol. 15, Issue 5, pp. 100–115). eprints.utm.my. https://doi.org/10.3991/ijim.v15i05.20901
Micheal Cross. (2011). Bmj @ Www.Bmj.Com (p. 342:d3938). http://www.bmj.com/content/346/bmj.f869.abstract
Parwati, N. N., & Suharta, I. G. P. (2020). Effectiveness of the implementation of cognitive conflict strategy assisted by e-service learning to reduce students’ mathematical misconceptions. International Journal of Emerging Technologies in Learning, 15(11), 102–118. https://doi.org/10.3991/IJET.V15I11.11802
Porto, M. (2023). A community service learning experience with student teachers of English: enacting social justice in language education in a community centre. Language Learning Journal, 51(2), 178–194. https://doi.org/10.1080/09571736.2021.1971741
Rama, D. V., Ravenscroft, S. P., Wolcott, S. K., & Zlotkowski, E. (2000). Service-Learning Outcomes: Guidelines for Educators and Researchers. Issues in Accounting Education, 15(4), 657–692. https://doi.org/10.2308/iace.2000.15.4.657
Reames, T. G., Blackmar, J. M., & Pierce, J. C. (2020). Teaching the Three E’s of Sustainability Through Service-Learning in a Professional Program. New Directions for Teaching and Learning, 2020(161), 73–82. https://doi.org/10.1002/tl.20374
Salam, M., Awang Iskandar, D. N., Ibrahim, D. H. A., & Farooq, M. S. (2019). Service learning in higher education: a systematic literature review. Asia Pacific Education Review, 20(4), 573–593. https://doi.org/10.1007/s12564-019-09580-6
Schmidt, M. E. (2021). Embracing e-Service Learning in the Age of COVID and Beyond. Scholarship of Teaching and Learning in Psychology. https://doi.org/10.1037/stl0000283
Stefaniak, J. (2020). A Systems View of Supporting the Transfer of Learning through E-Service-Learning Experiences in Real-World Contexts. In TechTrends (Vol. 64, Issue 4, pp. 561–569). https://doi.org/10.1007/s11528-020-00487-3
Torres, M. H., Soto-Solier, P. M., & González, M. M. B. (2022). E-Service-Learning. Video library proposal for educational innovation. In TECHNO Review. International Technology, Science and Society Review / Revista Internacional de Tecnología, Ciencia y Sociedad (Vol. 11). https://doi.org/10.37467/revtechno.v11.3807
Afriansyah, W., & Matondang, M. A. (2024). Analisis Chat GPT untuk Mendukung Proses Belajar Mahasiswa Ilmu Komunikasi Semester Akhir UIN Sumatera Utara Medan. Ideas: Jurnal Pendidikan, Sosial, Dan Budaya, 10(3), 529. https://doi.org/10.32884/ideas.v10i3.1843
Aramburuzabala, P., Culcasi, I., & Cerrillo, R. (2024). Service-Learning and Digital Empowerment: The Potential for the Digital Education Transition in Higher Education. Sustainability (Switzerland) , 16(6), 1–29. https://doi.org/10.3390/su16062448
Ardi Afriansyah, Dikdik Baehaqi Arif, & Kireida Rona Islam. (2024). Development of Civics Learning through COLAKTRA (Congklak Nusantara) Innovation as a Traditional Game-Based Learning Media. Journal of Insan Mulia Education, 2(1), 10–18. https://doi.org/10.59923/joinme.v2i1.93
Bardus, M., Nasser AlDeen, K., Kabakian-Khasholian, T., Kanj, M., & Germani, A. (2022). Teaching Social Marketing Using E-Service Learning Amidst Health and Humanitarian Crises: A Case Study from Lebanon. International Journal of Environmental Research and Public Health, 19(19). https://doi.org/10.3390/ijerph191912696
Baumgartner, J., DiCarlo, C., & Casbergue, R. (2020). Service Learning and Early Childhood Education: Intersection of Developmentally Appropriate Practice and P.A.R.E. In Journal of Early Childhood Teacher Education (Vol. 41, Issue 2, pp. 111–127). https://doi.org/10.1080/10901027.2019.1570400
Celio, C. I., Durlak, J., & Dymnicki, A. (2011). A Meta-Analysis of the Impact of Service-Learning on Students. Journal of Experiential Education, 34(2), 164–181. https://doi.org/10.1177/105382591103400205
Chlomoudis, C., Konstantinou, A., Kostagiolas, P., & Pallis, P. (2022). Information needs and information-seeking behaviour of maritime students: a systematic literature review using the PRISMA method. Library Management, 43(5), 353–369. https://doi.org/10.1108/LM-11-2021-0105
Coelho, M., & Menezes, I. (2021). University Social Responsibility, Service Learning, and Students’ Personal, Professional, and Civic Education. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.617300
Culcasi, I., Russo, C., & Cinque, M. (2022). E-Service-Learning in Higher Education: Modelization of Technological Interactions and Measurement of Soft Skills Development. Journal of Higher Education Outreach and Engagement, 26(3), 39–56. https://api.elsevier.com/content/abstract/scopus_id/85144933502
Dapena, A., Castro, P. M., & Ares-Pernas, A. (2022). Moving to e-Service Learning in Higher Education. Applied Sciences (Switzerland), 12(11), 5462. https://doi.org/10.3390/app12115462
Figuccio, M. J. (2020). Examining the Efficacy of E-Service-Learning. Frontiers in Education, 5(December), 1–6. https://doi.org/10.3389/feduc.2020.606451
Figuccio, M. J. (2021). E-Service-Learning Promotes Student Engagement in Atypical Development Course. In Teaching Psychology Online. academia.edu. https://www.academia.edu/download/74464337/teachpsychonline.pdf#page=252
García-Rico, L., Martínez-Muñoz, L. F., Santos-Pastor, M. L., & Chiva- Bartoll, O. (2021). Service-learning in physical education teacher education: a pedagogical model towards sustainable development goals. International Journal of Sustainability in Higher Education, 22(4), 747–765. https://doi.org/10.1108/IJSHE-09-2020-0325
Guthrie, K. L., & McCracken, H. (2014). Reflection: the importance of making meaning in e-service-learning courses. Journal of Computing in Higher Education, 26(3), 238–252. https://doi.org/10.1007/s12528-014-9087-9
Hikamudin, E., Aryanti, A., Peniasiani, D., Muryanto, R., & Kurniansyah, B. (2023). Analisis Kompetensi Guru dalam Memahami Konsep dan Praktik Penilaian dalam Pembelajaran di Sekolah. Ideas: Jurnal Pendidikan, Sosial, Dan Budaya, 9(4), 1147. https://doi.org/10.32884/ideas.v9i4.1540
Hoshang, S., Hilal, T. A., & Hilal, H. A. (2021). Investigating the acceptance of flipped classroom and suggested recommendations. In Procedia Computer Science (Vol. 184, pp. 411–418). https://doi.org/10.1016/j.procs.2021.03.052
Huang, D. Y. (2022). Hybrid E-Service Learning Practice during COVID-19: Promoting Dog Adoption in Philosophy of Life Course in Taiwan. Education Sciences, 12(8). https://doi.org/10.3390/educsci12080568
Johnson, D. W., & Johnson, R. T. (2021). The Impact of Cooperative Learning on Academic Achievement. Educational Researcher, August, 320–330.
Johnson, J. E. (2020). Project L.E.E.P. (Leadership through Education, Experience and Photovoice): An embedded graduate service-learning initiative. Sport Management Education Journal, 14(1), 55–57. https://doi.org/10.1123/smej.2019-0027
Leary, M. P., Leary, B., & Sherlock, L. A. (2022). Evaluating 5% Healthier: An e-Service-Learning Teleexercise Program for Undergraduate and Graduate Students in Exercise Physiology. In Education Research International (Vol. 2022). hindawi.com. https://doi.org/10.1155/2022/2889945
Leung, H., Shek, D. T. L., & Dou, D. (2021). Evaluation of service-learning in project wecan under covid-19 in a Chinese context. International Journal of Environmental Research and Public Health, 18(7). https://doi.org/10.3390/ijerph18073596
Marcus, V. B., Atan, N. A., Salleh, S. M., Tahir, L. M., & Yusof, S. M. (2021). Exploring Student Emotional Engagement in Extreme E-service Learning. International Journal of Emerging Technologies in Learning, 16(23), 43–55. https://doi.org/10.3991/ijet.v16i23.27427
Marcus, V. B., Atan, N. A., Yusof, S. M., & Mastura, U. (2021). Students’ Perception Towards Engaging Factors of Extreme e-Service Learning Design for Computer Network Course. In International Journal of Interactive Mobile Technologies (Vol. 15, Issue 5, pp. 100–115). eprints.utm.my. https://doi.org/10.3991/ijim.v15i05.20901
Micheal Cross. (2011). Bmj @ Www.Bmj.Com (p. 342:d3938). http://www.bmj.com/content/346/bmj.f869.abstract
Parwati, N. N., & Suharta, I. G. P. (2020). Effectiveness of the implementation of cognitive conflict strategy assisted by e-service learning to reduce students’ mathematical misconceptions. International Journal of Emerging Technologies in Learning, 15(11), 102–118. https://doi.org/10.3991/IJET.V15I11.11802
Porto, M. (2023). A community service learning experience with student teachers of English: enacting social justice in language education in a community centre. Language Learning Journal, 51(2), 178–194. https://doi.org/10.1080/09571736.2021.1971741
Rama, D. V., Ravenscroft, S. P., Wolcott, S. K., & Zlotkowski, E. (2000). Service-Learning Outcomes: Guidelines for Educators and Researchers. Issues in Accounting Education, 15(4), 657–692. https://doi.org/10.2308/iace.2000.15.4.657
Reames, T. G., Blackmar, J. M., & Pierce, J. C. (2020). Teaching the Three E’s of Sustainability Through Service-Learning in a Professional Program. New Directions for Teaching and Learning, 2020(161), 73–82. https://doi.org/10.1002/tl.20374
Salam, M., Awang Iskandar, D. N., Ibrahim, D. H. A., & Farooq, M. S. (2019). Service learning in higher education: a systematic literature review. Asia Pacific Education Review, 20(4), 573–593. https://doi.org/10.1007/s12564-019-09580-6
Schmidt, M. E. (2021). Embracing e-Service Learning in the Age of COVID and Beyond. Scholarship of Teaching and Learning in Psychology. https://doi.org/10.1037/stl0000283
Stefaniak, J. (2020). A Systems View of Supporting the Transfer of Learning through E-Service-Learning Experiences in Real-World Contexts. In TechTrends (Vol. 64, Issue 4, pp. 561–569). https://doi.org/10.1007/s11528-020-00487-3
Torres, M. H., Soto-Solier, P. M., & González, M. M. B. (2022). E-Service-Learning. Video library proposal for educational innovation. In TECHNO Review. International Technology, Science and Society Review / Revista Internacional de Tecnología, Ciencia y Sociedad (Vol. 11). https://doi.org/10.37467/revtechno.v11.3807
Published
2024-11-06
How to Cite
TIRZA, Juliana.
Global Trends in E-Service-Learning Framework: A Systematic Literature Review.
Ideas: Jurnal Pendidikan, Sosial, dan Budaya, [S.l.], v. 10, n. 4, p. 885-896, nov. 2024.
ISSN 2656-940X.
Available at: <https://jurnal.ideaspublishing.co.id/index.php/ideas/article/view/1928>. Date accessed: 07 oct. 2025.
doi: https://doi.org/10.32884/ideas.v10i4.1928.
Section
Articles
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
